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Terms and Conditions
By attending our facilities, making any booking or registering, you agree to have read and will abide by the our terms and conditions and following these additional training terms and conditions.

Please note our boarding terms and conditions can be read and downloaded by clicking HERE

Onsite Rules:
•    We ask that on arrival your dog(s) remain in your vehicle until staff have confirmed its clear to bring them out
•    Family members are always welcome but all children under 16 must be accompanied and supervised at all times by an adult and must at no time climb/use the obstacle equipment.
•    It is your responsibility to ensure your dog is fit and healthy and is not suffering from any infectious disease that could be transmitted to any other dogs prior to attending site, any dogs showing signs of illness may be asked to vacate without a refund. If in doubt about your dog’s health please consult a veterinarian.
•    You are responsible for the behaviour and actions of your dog(s) while attending
•    Any cruelty such as being violent to your dog will not be tolerated; we reserve the right to request any persons to leave the premises if they are abusive to any other person or dog without a refund.
•    Any accidents or issues involving a person or a dog must be reported immediately to a staff member. 
•    Cars are parked at their owner’s risk. We do not accept any responsibility for theft or damage to cars or property

General Terms and Conditions

This term applies to all types of use of our premises - Please ensure that your dog is up to date with vaccinations, any dog attending whether owned by you or not must be flead, wormed and up to date with vaccinations; if you do not own the dog but attend with it, it is your duty to check everything is up to date prior to attending, you may be held liable for any spread of disease or infection caused by the dog(s) you have attended if they were the cause and no reasonable steps were taken.

You agree that your dog(s) vaccination is up to date (or titer tests) and agree that we may request proof of this at any time. We apologize in advance for any inconvenience, but due to concerns of human and animal safety, we are not able to make exceptions to the above requirements.
Parking and Driving
There is a strict 5mph driving rule onsite. For the safety of you, the dog(s) and other users, our onsite parking and access roads have a strict 5mph rule and any dangerous driving will result in an instant ban from the site, should you breach this rule and be asked to leave we cannot be held liable for any losses or damages incurred from being banned so please drive safely on site. 

Supply Of Trained/Operational K9's Terms

With the varying needs of clients and international variations full terms and agreements will be subjectively agreed with the client prior to a contract of supply commencing. Please contact us to discuss your needs.

Pet Training Terms
Dogs are living creatures and their behaviours naturally change over time due to factors such as age and changes in their environment. Any guarantee in these Terms and Conditions cannot circumvent these future factors.

1.    Agreement means the quotation, acceptance and the following terms and conditions.
2.    Work or works means behaviour consultation, training, handouts, written report, behaviour program, training program created by FTK9. It may also describe other services such as administrative, training meetings and other tasks which are necessary in the creation of the program.
3.    Fleurs means FTK9
1.    The Client means the individual who requested the work i.e owner.
4.    Amendments means any alteration to the work.

Entire Agreement
1.    These terms and conditions apply to all sales and services by FTK9, to the exclusion of any other terms unless otherwise agreed in writing.
2.    They reserve the right to update these Terms and Conditions at any time by notice and with immediate effect. They are available online at any time.
3.    These terms and conditions shall prevail over all terms and conditions of your customary practice or any previous course of dealings the client has had with FTK9.
4.    These terms and conditions apply to all work created by FTK9. Work services or products are only supplied in strict accordance with these terms and conditions.
5.    These terms and conditions shall be subject to English Law.
6.    The contents contained in the quotation (verbal or written) and these Terms and Conditions form the agreement between FTK9 and the Client relating to the work, no variation on them will be binding to FTK9 unless it is agreed in writing and signed by FTK9
7.    Each clause of this Agreement is independent and operates separately in its own right.
8.    By agreeing to these terms and conditions your statutory rights are not affected.
9.    Should FTK9 decide to waive any of these terms on an individual basis, this shall not affect the validity of remaining clauses or commit FTK9 to waive the same clause on any other occasion.
10.    Ordering services or using work created by FTK9 is automatically agreeing to these terms and conditions.

1.    FTK9 shall create the agreed work for the use of the client. The client may use the work or works only in its original form and only for its original use for the animal named and described within the work.
2.    Behaviour work cannot be guaranteed with any animal.
3.    FTK9 shall create behaviour and training programme to the specifications of the problems assessed at the first training session/owners description of behaviours and history and will make amendments to the training and behaviour programme accordingly.
4.    The training and behaviour programme is specific to the dog(s) that the programme has been designed for and should not be used in part or whole with any third party.
5.    The client shall agree not to share, sell, destroy, deface, alter or part with work created by FTK9 or permit it to be given or done so by any third party.

1.    Work created by FTK9 is charged to the client at the agreed amount.
2.    The full charge of the service is payable upon booking the training.
3.    If work is cancelled the client shall reimburse FTK9 for any and all losses arising. In the event that work is cancelled, ownership of the work remains the property of FTK9 and the Client is not authorised to use any part of the work already received.
4.    Ownership of the work shall not pass to the client until all charges have been paid in full.
5.    All work created by FTK9 for the client is to be used for the sole purpose for which it was created. The client does not have the right to resell work created by FTK9 or repurpose it without written consent from FTK9.
6.    FTK9 is entitled to assign any or all of its rights and obligations included in this agreement to third parties.
7.    FTK9 reserves the right to refuse to provide service or create work at its own discretion.
8.    FTK9 will determine the date for training to begin with the client.
9.    If no timescale has been agreed for a service FTK9 will not be responsible for any losses to the client if deadline is not met.
10.    Amendments or extensions to programmes and training may incur an additional charge beyond that of the original invoice.
11.    All amendments must be agreed by both FTK9 and the client.
12.    Amendments may exceed original deadlines agreed by FTK9 and the client.
The client shall pay FTK9 the full price of the service upon booking any 1 to 1 training, refunds for this service can only be made if cancelled within 48 hours, the training fee will be due for any cancellations or no shows within this time frame.

Intensive or Board and Train payments are due 7 days prior to start date. For intensive training offers payment must be made before the end date of the offer, if they are not, normal training rates and terms will apply and the offer will become invalid. (please see cancellation policy for more details)

A refund can only be issued if the booking is cancelled 2 weeks in advance due to the recourses and preparation put in place for intensive training, it may however be rescheduled up to 1 week in advance.
All material, both text and images included in documents are the property of FTK9. FTK9 holds copyright of all work created.

Cancellation And Termination
FTK9 may, by written notice, terminate any agreement at its discretion:
•    If the client fails to pay which has become overdue.
•    If the client breaches any of the terms of the agreement.
•    If FTK9 discovers that the client’s use of work produced is shared or resold the training and access to online recourses will be terminated.
•    If the client’s use is in anyway harmful to FTK9 or its reputation.
•    The client may cancel the agreement at anytime but may be invoiced up to the full amount quoted based on the degree to which the work has been completed and on the extent to which time has been allocated to the project that cannot be effectively used to generate revenue that would be otherwise lost.
•    A service will be deemed as cancelled if there is more than 30 days from the first training or consultation and another consultation may need to be done incase any behaviours have changed/worsened.
•    No refunds will be issued if cancellation is not done within 2 weeks of training programme start date.
FTK9 shall have no liability under any circumstance whatsoever to the client for financial loss or loss of profit.
FTK9 will not be held responsible under any circumstances whatsoever to the Client for a lack of time, effort and circumstances from the work.
In no event will FTK9 be liable to the client or any third party for damages or losses.
FTK9 will not be liable for any loss, injury or liability to the client.
Agents or owners remain responsible for their dogs at all times and are advised to ensure they have adequate pet or household insurance cover for liability in the unlikely event of damage or injury caused by their dog to property or to a third party.
FTK9’s preferred method of communication is by email. However, documents can be sent by traditional post, if no email address is available, this will incur a postal fee to send through reports to the client at the current postal rate and packaging.

FTK9 shall not be held responsible for spelling mistakes or typing errors to any documents. Signatures are not required to start a contract; verbal communication, email or other exchanges are legally binding.
The information and any training suggested consists of FTK9’s personal views and are based on the information given to FTK9 by the client or person responsible for the animal(s) and or FTK9’s own conclusions resulting from personally gained evidence of the animal and the related behavioural problem.

Training plans, for the most part, will not be successful overnight. This requires a good deal of patience. FTK9 cannot guarantee that this will work, as each animal is an individual case, nor is it possible to foresee if another problem may arise as a result of the training. All programs are specific to a certain animal and should not be tried on any other pet, only the animal whose name that appears on the information.
FTK9 encourages clients to contact their veterinary surgeon prior to putting the actions into effect, if they are concerned. 

By booking one of FTK9 services, you are agreeing to these Terms and Conditions. 
FTK9 reserves the right to cancel or change an appointment at any time by notice with immediate effect, without cause. By booking you will agree to keep the date and time of the consultations. 
1.    FTK9 will send you a confirmation email once booked
2.    If you need to cancel this training programme, then unless FTK9 are notified within two weeks, a refund cannot given, however, you may reschedule with 1 weeks notice.
3.    I have read the above conditions relating to training with FTK9 and agree to be bound by them.

CCTV Terms
Explanation of the purpose:
Fleurs operates CCTV at our facilities for the purposes of maintaining health and safety, the security of property and premises and for preventing and investigating crime. CCTV may also be used to monitor staff when carrying out work duties.
Legal basis
Processing of this data is necessary to monitor for health and safety concerns, protect the vital interests of the data subject or another person; for compliance with legal obligations; and for the performance of tasks carried out in the public interest or for our official functions.
Types of personal information
CCTV captures visual images and sounds of persons in or around our buildings and facilities.
Source of personal information
This personal data is collected through the CCTV cameras operated by fleurs and not from a publicly available source.
Recipients of the data
This data will only be processed by FTK9 for this purpose.
In certain circumstances we may be required to disclose CCTV images to certain bodies of authority, such as the police and emergency services.
Retention period
We may process CCTV footage for 60 days after the date of capture, although we may process footage for a longer period, for example if the footage is relevant to an investigation.
Your rights in relation to this data
Your core rights as a data subject apply to this processing.
Will the data be transferred to third parties?
No, except to the extent that we are required to share this data with certain bodies of authority, such as the police and emergency services


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